| We provide complete KNOWLEDGE
MIGRATION training to your: -
Agent
Supervisor
Management
Technical Staff
Quality Staff and Manager
Process Training
At NetSpace, we give utmost importance to
training. We realize the fact that your agents and supervisors would be dealing with the
world. Naturally, our intensive Process specific training is conducted at the start of
every campaign; for the agents, supervisors, quality team and technical team are in tune
with world standards.
Our training department, the technology
group and the quality control group together train agents into specific client processes.
We can also work out an arrangement
wherein our people can train our staff on a specific internal work process of your
company. This helps to leverage the skill set of our people, which they have gained while
working with different call centers and different process.
You will understand, while dealing with
customer the agent has to behave as a part of the process outsource company.
This is the reason why the agents not
only go through all the screens and scripts related to that process. But also we make them
understand and familiar the physical business transaction that happens at US.
But also our training modules are
designed to familiarize your staff not only with the process but also to understand the
physical business transaction that happens at US. This is to make them feel comfortable in
answering all queries related to the process.
Practice Class Room Mock Calls
Sessions
Practice sessions through mock calls are
conducted before they start taking calls in the pilot run.
This training is conducted for every
client and every different process. |
