DELHI-BASED
call center solutions company Netspace Communications and Electronic Research and
Development Center of India have entered into an alliance to set up an Internet-based
Application Services Provider (ASP) service, a customer relationship management competence
center facility.
The CRM competence center
will be spread across 10,000 sq. feet and will be located within ERDCI building in Noida
near Delhi.
It proposes to train over
500 students each year for a career as call center agents, said Netspace managing
director, Pankaj Garg.
While ERDCI, a scientific
society under the Ministry of Information Technology, will provide the necessary
infrastructure and equipment, Netspace will provide the hardware and software support.
Though both sides will put
money in the venture, Garg refuses to disclose the amount being invested in the project.
"When fully operational, all three activities will require a large sum, which will be
equally shared by ERDCI," he said. The entire project is expected to be up and
running within two months.
The call center facility
will initially have 50 seats and be expanded to 100 in the second phase. It will target
domestic customers, but look at international offshore clients later. "We are putting
in the switch-based communications infrastructure, scalable servers and other world-class
facilities which are often missing in other call centers directed at a domestic audience.
Our aim is also to offer the entire gamut of services and solutions to companies wanting
to set up call centers," said Garg. The Netspace will also develop a Website,
erdci-netspace.com, to be used for the eCRM and ASP services. It will also rent software
applications to corporate, PSUs and government.
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