In an industry plagued with high employee turnover, low educational standards, and poor training, our CSA’s are a cut above the rest.

Education : One hundred percent of our CSA's possess a bachelor's degree and more than fifty percent have completed a master's degree. This stands in sharp contrast against an industry where a high school degree is considered qualification enough for customer service positions.

Training : All CSA undergo four weeks of intensive customer service training. They receive classroom instruction in customer relationship management (CRM), contact management, customer handling skills, oral & written skills, eCommerce, cross & up-selling opportunities, Internet etiquette and customer interaction.

Constant Human Resource : A constant human resource of trained and proficient manpower is achieved through our CRM Competency center. A center dedicated to train over 500 students each year for a career as call center agents. Spread across 10,000 sq. feet located within ERDCI complex at Delhi, a scientific society under the Ministry of Information Technology, Government of India.

Longevity : While at most call centers yearly agent turnover is over ninety percent, eTeleconnect boasts a retention rate in excess of ninety five percent. Our CSA’s are looking for careers, not summer jobs. By providing a comfortable working environment, financial incentives such as options, and highly competitive salaries, eTeleconnect is able to maintain high candidate selectivity. Our CSA’s will be around long enough to really understand your company and your customers' needs.