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A call center and its technology is at
the heart of every organization that must provide some form of customer service. Every
single business has a call center in some form or another. The call center segment of the
telephony industry encompasses many various applications and individual components. From
an informal group of agents handling inbound and outbound customer and prospect calls, to
an elaborate grouping of dedicated resources each handling a portion of the company's
customer service needs. Call centers handle customer service; predictive dialing; product
inquiries; order entry; financial transactions; product/technical support; pre and post
sales and support and more.
In today's competitive business
environment a well staffed call center and the level of customer Relationship Management
(CRM) it provides is paramount to maintaining and growing your market share. The vendors
presented here have the products to help you succeed.
Contact
Center Solutions
Netspace Communications has
the beneficiary experience in the call center market. Now, with the migration from the
call center to the next-generation customer interaction management center, new
technological requirements are introduced. Netspace meets these needs with our call center
solution that handles all types of multimedia customer interactions such as traditional
phone, VoIP, fax, email or Web.
At Netspace, we realize that an
organization's success is reliant upon providing a consistent, positive experience to each
customer, regardless of his or her communication medium ensures just that! We are
committed to providing your organization with the most complete call center solutions.
Just as customer service is key to your
business, so is it to ours. Netspace ensures the installation, implementation and
maintenance of every call center with quality professional support and services.
Let Netspace help you find your optimal
call center solution. All of our technology is updated periodically to ensure the highest
degree of ease and response.
Our technology includes:
- Multiplexers with high compression rate with tool quality
voice. (50% reduce the operational cost on IPLC)
- Voice Loggers with Intelligent system
- Predictive Dialer (300% increased production)
- Open Computer Telephony Integration Architecture
- Automated Call Bending of Inbound and Outbound Call
Processing (Our telephone representatives are capable of handling both Inbound and
Outbound calls)
- High End EPBAX Switches
- Windows NT Operating System
- T-1 Signal and PSTN
- Internal and Off-Site Monitoring
- Customized Screens
- 100% Pentium Class Workstations / Servers
- Lan Switches, Routers, Passive components, Head sets.
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