Netspace Academy - Contact Center Training

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"The most important resource of a call center is well-trained personnel, who handle sales support, complaints, technical queries, etc."

Contact Center Training

Netspace Academy has embarked upon standards par excellence in designing the training courseware that is engineered for the right mix of soft and technical skills.

While the soft skills modules are to groom up the essential qualities required by an agent in terms of right accent, language, people interaction, Tele and netiquettes, sales and marketing skills, customer care, complaint handling etc., the technical skills include Computer basics to making up a call center expert, covering the integral technologies CTI, ACD, IVR, CRM and other web enabled applications.

An effective Contact Center is manned by quality people hence the Companies need a quality staff there They must be effectively trained; Whether it is for Sales support, Complaint Handling, Technical queries, Relationship and account management, Telemarketing, Credit and Billing Problems, Market Research, Database development. Each field requires specific skills. The people or agent offers the sole link the Customers and the company they represent. They must possess high level of communication, Customer service, and technological skills in order to successfully answer queries of customers

Netspace Academy offers Job Assured Contact Center Training modules, These modules are designed to impart quality education in the field of Voice and Web Contact Center in the sensitive area of Customer Centric approach like Customer Relationship Management, Customer Handling skills, Technical Skills by using state of the Art learning methods. Each module is designed keeping in mind the active participation of the Students in Role Plays, Quick skill drills and extreme care is taken to adapt them to challenging environment of Customer Driven Service.